DM’S HELP
GOT A QUESTION?
HOW TO RETURN YOUR ORDER
Returning your order is simple. You can return any unused items up to 30 days from your order date. Refunds are processed once we receive and process your return. It may take up to 7-10 business days for the refund to be processed.
1
START YOUR RETURN
Click the button to be taken to our Returns page and follow the steps to get started.
2
PRINT YOUR RETURN LABEL
Print the provided return label and attach it to the package with your return items.
3
DROP OFF YOUR PACKAGE
Pack up your items and drop off your package at the nearest UPS location.
BREAKING IN
Tested tips for those first steps.
LACING UP
Four classic ways to lace up your footwear.
TURNING HEADS
How-to guides with style inspiration.
FAQS
That’s totally normal. The perfect fit should feel tight around your foot, especially across the top, and your foot should sit back against the boot with as little movement as possible.
If you’re wearing laced boots, try lacing them up as tight as possible to pull your foot back and keep it in place. If you leave your boot loose, you’ll fall forward in it which can add pressure to the tongue and be uncomfortable.
If you do this and still feel that you’re slipping at the heel then we’d suggest trying a heel grip. But if that makes the boot way too tight, then try going up one size and adding an insole. And if this doesn’t help, you might want to try a Chelsea boot for an easy on, easy off fit.
They can always contact our US customer support team directly to start the return process! They will need details about the original order for our customer support team and we would be more than happy to create a gift card that can be used online or in-store. You can also consider purchasing a gift card. You could even grab some laces, socks or shoe care and create a DM’s gift box. Then they can choose a style they love online or in-store.
Our silhouettes can look different in person, so we’d always recommend checking the product page online for photos of people wearing them. Or you can visit us in-store and we can pick some options out for you based on your footwear shape or the particular look you’re going for.
You can also always check out our style guides which cover everything from sandals to mules and festivals.
No, online orders cannot be returned or exchanged in our retail locations. Please use our online returns page to start the returns process.
For more information about our returns process and policies, see our Help Center.
Leather, heat, pressure and moisture are the 4 things that break in leather. Luckily, your feet provide the pressure and our Wonder Balsam can provide the moisture. We suggest applying a thin layer of Wonder Balsam to your DM’s every few days and wearing thick socks to protect your feet from the infamous break-in.
When you aren’t wearing your boots, make sure you stuff them with something sturdy but breathable — like newspaper — so that the leather doesn’t shrink when it cools back down. We’d also recommend keeping them somewhere warm.
Discover more break-in tips from our Boot Doctor.